Terms & Conditions

Last Updated: 4/20/2026

1. Services Provided

Buffpools ("Company," "we," "us") provides residential and commercial pool cleaning, maintenance, and related services. Services may include but are not limited to skimming, brushing, vacuuming, chemical balancing, filter cleaning, and equipment inspection.

2. Service Access Requirements

Customers must ensure:

  • Safe and clear access to the pool area on scheduled service days
  • Pets are secured away from the service area
  • Gates are unlocked or access instructions are provided

We are not responsible for missed service due to inaccessible properties.

3. Condition of Pool & Equipment

  • Customers are responsible for maintaining pool equipment in safe working condition
  • We are not liable for pre-existing damage, faulty equipment, or normal wear and tear
  • If unsafe conditions are identified, we may refuse service until resolved

4. Chemicals & Water Balance

  • We use industry-standard chemicals and procedures
  • Results may vary based on weather, usage, and existing water conditions
  • We are not responsible for issues caused by factors outside our control (e.g., heavy rain, algae blooms, improper prior treatment)

5. Damage & Liability

We take reasonable care while servicing your pool. We are not liable for:

  • Pre-existing damage to pool surfaces, plumbing, or equipment
  • Damage caused by faulty or aging equipment
  • Structural issues, leaks, or underground plumbing failures

Any claims must be reported within 24 hours of service.

6. Weather & Service Delays

  • Services may be rescheduled due to unsafe weather conditions
  • No guarantees are made for exact service times due to route variability and weather

7. Payments

  • Payment is due upon service/monthly
  • Late payments may result in service suspension
  • A late fee of $100 may apply after 30 days from due date

8. Cancellations & Termination

Customers may cancel service with 30 days notice.

We reserve the right to refuse or terminate service for:

  • Unsafe conditions
  • Non-payment
  • Harassment or inappropriate behavior

9. Limitation of Liability

To the fullest extent permitted by law, Buffpools shall not be liable for any indirect, incidental, or consequential damages, including but not limited to:

  • Water loss
  • Chemical imbalances
  • Equipment failure
  • Property damage beyond our control

10. Indemnification

Customer agrees to indemnify and hold harmless Buffpools from any claims, damages, or expenses arising from:

  • Unsafe conditions on the property
  • Faulty equipment
  • Failure to follow recommended maintenance

11. Satisfaction Guarantee

We strive to provide high-quality service. If you are unsatisfied, please contact us within 24 hours, and we will make reasonable efforts to address the issue.

12. Governing Law

These Terms shall be governed by the laws of the State of Texas.