Introduction
This Privacy Policy describes how Buff Pool Services ("Buff Pools," "we," "us," or "our") collects, uses, and discloses information when you visit our website, request a quote, or use our pool service (the "Services"). By using the Services, you consent to the practices described in this Policy.
What we collect
Personal contact information
When you request a quote or schedule service, we ask for your name, address, phone number, and email. We use this information to respond to your request, schedule service, and communicate updates.
Service information
To deliver pool service, we may record notes about your pool (equipment, water chemistry, access details, photos of completed work) so our techs can pick up where the last visit left off.
Billing information
We do not store credit card or bank account information on our servers. All payments are processed by a secure third-party provider.
Analytics
We use cookies, logs, and similar tools to understand how our website is used. This may include your browser type, device, IP address, pages viewed, and click behavior. See our Cookie Policy for details.
How we use information
- To schedule and deliver pool service
- To send appointment reminders, service updates, and photo reports
- To respond to questions, quotes, and support requests
- To improve our website and the quality of our service
- To send marketing communications, only when you have opted in
Sharing & disclosure
Service providers
We share limited information with trusted vendors who help us run the business (scheduling tools, payment processors, analytics, email and SMS providers). They are bound by confidentiality obligations and may only use your information to perform the service we hire them for.
Legal compliance
We may disclose information if required by law, subpoena, court order, or to prevent fraud, abuse, or harm to any person.
Business transfers
If Buff Pools is involved in a merger, acquisition, or sale of assets, customer information may be transferred to the successor entity.
Your rights
Depending on where you live, you may have the right to access, correct, delete, or restrict our use of your personal information. California residents (CCPA) and EU/EEA residents (GDPR) may exercise these rights by contacting us at the address below.
SMS communications
By providing your phone number and checking the consent box on our forms, you agree to receive SMS messages from Buff Pool Services related to your inquiry, appointments, service reminders, and customer support. Message frequency may vary. Message and data rates may apply.
You may opt out at any time by replying STOP to any message.
Data retention & security
We retain personal information for as long as needed to provide service and meet our legal obligations. We protect your information using industry-standard administrative, physical, and technical safeguards.
Changes to this Policy
We may update this Policy from time to time. Material changes will be posted on this page with a new "last updated" date.
Contact us
Questions about this Policy or your information? Email service@buffpools.com or call 855-774-0150.
Buff Pool Services
Colleyville, TX